Effective Date: July 21, 2026

Return Window
Customers have 30 calendar days from the date of delivery confirmation to initiate a return request. Requests submitted after this period will not be accepted.

Eligibility Criteria for Returns
To qualify for a return, the item must meet all the following conditions:

  • The product is in new, unused, and unworn physical condition.
  • All original tags, labels, and packaging materials are intact and included.
  • The product shows no signs of installation, assembly, or alteration.
  • The return request is submitted within the 30-day window.
    Items that do not meet these criteria may be rejected and returned to the sender at the sender’s expense.

Return Shipping Costs
We provide free return shipping for all eligible returns. A prepaid return shipping label will be provided upon approval of the return request.

Return Process Steps

  1. Contact customer service via email to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Upon approval, you will receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.
  4. Pack the items securely in the original packaging, affix the provided return label, and drop the package off at the carrier’s designated drop-off location.
  5. All returns must be sent to the address specified on the return label.

Non-Returnable Items
Certain categories are final sale and not eligible for return. These include:

  • Products explicitly marked as “Final Sale” or “Clearance” on the product page at the time of purchase.
  • Items that have been used, washed, or altered after delivery.

Refund Issuance and Timing
Once the returned package is received at our facility, it undergoes a visual inspection within 1 to 2 business days. After inspection approval:

  • The refund is credited back to the same payment method used for the original purchase.
  • The refund amount includes the product price and any applicable taxes. Original shipping fees, if any, are non-refundable.
  • The refund transaction is submitted to the payment processor within 1-2 business days. The time for the refund to appear on your bank or credit card statement is between 7 to 10 business days, depending solely on your financial institution’s processing schedule.

Return Address
All authorized returns must be shipped to the following physical address:
262 North Main Street, Apt 1
Naugatuck, CT 06770
United States